Shipping policy

At Catava, we are committed to getting your order to you safely and as quickly as possible. Please read the following shipping information before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, promotions, or periods of high order volume, processing may take a little longer.

2. Shipping Time

Once your order has been dispatched, delivery usually takes approximately 3–7 business days, depending on your location and the courier service.

Please note that delivery times are estimates and may vary due to weather, courier delays, holidays, incorrect address information, or other circumstances outside our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Catava may offer free shipping promotions or special shipping rates.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with your tracking information, where available.

You can use the tracking number to check the current status of your shipment.

5. Incorrect or Incomplete Address

Please make sure your shipping address and contact information are correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply for reshipment.

6. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost, please contact us so we can assist you.

We may need to contact the shipping carrier to investigate the shipment. Delivery delays caused by the courier or circumstances outside Catava's control may take additional time to resolve.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the package and product.

We will review the issue and determine the appropriate solution.

8. International Shipping

If international shipping is available for your location, additional customs duties, import taxes, or other charges may apply depending on the destination country.

Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.